If you change or cancel an order before we ship, we will issue you a partial
refund based on how much is completed at that time.
All of our beams are custom made and custom sizes, so we have to get a
custom-shipping price. Always allow 1-2 week minimum for shipping. If you need it expedited, we can price that out for you.
Beams are all made to order. Depending the size of the order, build times will always vary. We hand make all of our beams from REAL wood, so this takes extra time. At the time we receive the order allow 1-2 weeks for Castlerock to acquire materials and 1 - 2 weeks for build time. If you need a beam by a deadline, we may expedite for an added cost, depending on our material stock.
A 100% deposit is required for us to put beams into production. Every order is a custom order. You may pay by cashiers check or credit card. Nothing will ship until order is paid in full. When order is paid in full you will receive the shipping information. ALL SALES ARE FINAL. NO REFUNDS.
For a full list of our terms and conditions, click here.
